Thank you for shopping with Beef & Meer GMBH We are dedicated to offering you the highest quality grocery products and more. However, we understand that there may be situations where you need to return or seek a refund for a purchase. Please read our Refunds & Returns Policy to understand the guidelines and procedures for returns.

1. Returns Eligibility:

1.1. Returns are accepted within 10 days from the date client received goods.
1.2. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
1.3. Perishable items such as fresh produce, dairy products, and frozen goods are not eligible for return.

2. Returns Process:

2.1. To initiate a return, please contact our customer service team at info@beefmeergmbh.com within the return period. Provide your order number, a brief description of the item you wish to return, and the reason for the return.
2.2. Our customer service team will assist you through the return process and provide a return authorization if your return is eligible.
2.3. Pack the item securely in its original packaging along with any accessories or documentation that came with it.
2.4. Ship the item back to the address provided by our customer service team. You will be responsible for the return shipping costs.

3. Refunds:

3.1. Upon receiving the returned item, our team will inspect its eligibility based on the conditions in section 1.
3.2. If your return is approved, we will initiate the refund to the same payment method used for the original purchase.
3.3. Please allow 3-5 business days for the refund to reflect in your account. Processing time may vary depending on your payment provider.

4. Damaged or Defective Items:

4.1. If you receive a damaged or defective item, please contact our customer service team within 15 business days of receiving the product. We will arrange a return or replacement based on your preference.
4.2. To expedite the process, please provide clear photos of the damaged or defective item, along with your order number and a brief description of the issue.

5. Exchanges:

5.1. We currently do not offer direct exchanges. If you need a different item, please follow the return process and place a new order for the desired product.

6. Non-Returnable Items:

6.1. In addition to perishable items, we do not accept returns for any goods that are damaged or used.

7. Additional Information:

7.1. Maya Europe B.V. reserves the right to refuse a return or refund if the returned item does not meet the eligibility criteria outlined in this policy.
7.2. Any shipping and handling charges incurred during the initial purchase are non-refundable.
7.3. This Refunds & Returns Policy is subject to change without prior notice. The version of the policy in effect at the time of your purchase will apply to your return.

For further assistance or inquiries regarding our Refunds & Returns Policy, please reach out to our customer service team at info@beefmeergmbh.com